How to Choose the Right Elevator Emergency Phone System for Your Building: Features, Cost, and Maintenance

Elevator emergency phone systems are an essential safety feature in any building with elevators. In the case of an emergency, these systems allow passengers to quickly contact emergency services and request assistance. With a wide range of elevator emergency phone systems available, it can be challenging to choose the right system for your building. In this article, we’ll discuss some of the key features, costs, and maintenance considerations to help you make an informed decision.

Features
The first consideration when selecting an elevator emergency phone system is what features the system offers. Basic elevator phone systems include a call button, speaker, and microphone that allow the passenger to speak directly to an emergency operator. However, many systems now offer additional features such as video monitoring, automatic location updates, and hands-free operation.

Video monitoring allows emergency operators to see inside the elevator and assess the situation more accurately. Automatic location updates provide real-time information on the elevator’s location, making it easier for emergency responders to locate and assist passengers in the event of an emergency. Hands-free operation means that passengers can speak to the emergency operator without using their hands, which may be necessary in some emergency situations.

Cost
The cost of an elevator emergency phone system is an important consideration, as it will impact your building’s budget. The price of a system can vary depending on the features, brand, and installation requirements. Generally, the more advanced the system’s features, the higher the cost of the system will be.

It’s essential to consider long-term costs when selecting a system, including maintenance and repair expenses. Some systems may require ongoing maintenance, while others may be more durable and require less frequent servicing. Additionally, some manufacturers may offer extended warranties or maintenance contracts that can help reduce maintenance costs over time.

Maintenance
Maintenance requirements are also an important consideration when selecting an elevator emergency phone system. Regular maintenance is crucial to ensure that the system remains in good working condition and functions correctly in an emergency situation. Some systems may require periodic testing, inspection, and servicing by a qualified technician, while others may be more self-sufficient.

Consider the level of maintenance required for the system you’re considering and whether you have the necessary resources to carry out this maintenance. If you don’t have the in-house capability to maintain the system, consider outsourcing this service to a reputable contractor that specializes in elevator emergency phone systems.

Compliance
Compliance with regulatory requirements is another important consideration when selecting an elevator emergency phone system. In many countries, emergency phone systems installed in elevators must meet specific regulatory requirements such as ADA (Americans with Disabilities Act), UL (Underwriters Laboratories), or EN (European Standards) certifications.

Make sure that any system you consider meets these regulatory requirements before making a purchase. Failure to comply with regulations can result in fines or legal repercussions and could pose a safety risk to passengers in the event of an emergency.

Reputation and Support
Lastly, consider the reputation of the manufacturer or vendor and the level of support they offer. Look for manufacturers with a track record of producing reliable, high-quality equipment capable of withstanding the demands of the environment. Consider customer reviews and references, and ask for recommendations from other building owners or facility managers.

Additionally, consider the level of customer support offered by the manufacturer or vendor. This includes technical support, repair services, and warranties. Ensure that the manufacturer or vendor has a dedicated support team that can provide assistance if needed, and that spare parts are readily available if repairs are required.

In conclusion, selecting the right elevator emergency phone system requires careful consideration of features, cost, maintenance, compliance, and reputation. By weighing these factors and choosing a reliable, high-quality system, you can ensure the safety of elevator passengers in your building and comply with regulatory requirements. With proper maintenance and support, your chosen system will provide reliable, effective communication in the event of an emergency.